Privacy Policy
Welcome to Coastal Spark Cleaners!
This website is owned and operated by Makayla Rose Kirchberg, who is responsible for looking after your personal information. We’ve created this Privacy Policy to explain, in simple terms, how we collect, use, and protect your data. We’re committed to keeping your information safe and secure, so you can feel confident using our website.
What Information Do We Collect?
When you visit CoastalSparkCleaners.com.au, we gather a bit of basic information to make your experience better. This includes:
• Device Details:
Things like your web browser, IP address, or time zone to help our website run smoothly. We also use cookies (small data files) to improve how the site works for you.
• Browsing Info:
We track which pages or products you look at and how you found our site (like through a search engine or a link). This helps us understand what you’re interested in.
• Information You Share:
If you sign up, fill out a form, or contact us, you might share details like your name, email, address, or payment info. This is only used to provide the services you’ve asked for, like processing an order or sending you our newsletter.
Why Do We Collect This Information?
We only collect what’s necessary to keep our website running and to provide you with the best possible service. Our main goals are:
• To make sure our website works well for you and is easy to use.
• To process your requests, like fulfilling orders or sending updates.
• To learn how our site is used (in a general, anonymous way) so we can improve it.
• To keep things secure and prevent any misuse of our site.
You can browse our site without sharing any personal details. If you choose to use features like signing up for our newsletter or contacting us, you may need to provide some information. Don’t worry—you’re in control, and you can always decide what to share. If you’re unsure about what’s required, just reach out to us at Info@coastalsparkcleaners.com.au.
Your Rights
We believe you should have control over your information. If you’re in Europe, you have specific rights under GDPR, including:
• Knowing what data we have about you.
• Asking to see, update, or delete your information.
• Limiting how we use your data or requesting it in a portable format.
• Objecting to how we handle your data or to automated decisions.
To exercise any of these rights, just drop us a line at Info@coastalsparkcleaners.com.au, and we’ll take care of it.
Where Does Your Information Go?
We process your data to provide our services or to meet our legitimate business needs, like improving our website. If you’re in Europe, please note that some of your information may be handled outside of Europe (like in Canada or the U.S.) to support our operations.
Links to Other Websites
Our site might link to other websites we don’t control. We’re not responsible for their privacy practices, so we encourage you to check their policies if you visit those sites.
Keeping Your Information Safe
We take security seriously. Your information is stored on secure servers with safeguards to protect it from unauthorised access, use, or sharing. While we do our best to keep things safe, no online system is 100% foolproof, but we’re committed to doing everything we can to protect your data.
When We Share Information
We only share your information if we’re required to by law (e.g., to respond to a legal request like a subpoena) or if we believe it’s necessary to protect our rights, your safety, or to investigate potential fraud. Rest assured, we don’t share your data unless it’s absolutely necessary.
Get in Touch
Have questions about this policy or how we handle your information? We’re here to help! Just email us at Info@coastalsparkcleaners.com.au, and we’ll get back to you as soon as possible.
Refund & Cancellation Policy
Thank you for choosing Coastal Spark Cleaners for your cleaning needs. We are committed to providing high-quality cleaning services and ensuring our clients’ satisfaction. Please read our Refund & Cancellation Policy carefully.
Booking and Payment
All bookings can be made in person or online via our Online Booking System. Payment can be made online through our Online Booking System, or in person via cash or card at the time of service. Full payment is required at the time of booking for online payments. In-person payments can be made on the day of service.
Cancellation & Rescheduling Policy
Cancellation by Customer:
Customers may cancel their appointment and receive a full refund of any online payment made if the cancellation is made at least 24 hours prior to the scheduled cleaning time. Cancellations made less than 24 hours before the scheduled appointment will not be eligible for a refund.
Rescheduling:
Customers can reschedule their appointment at no additional cost if the request is made at least 4 hours prior to the scheduled appointment. Rescheduling requests made within 4 hours of the appointment may incur additional charges or may not be accommodated, depending on availability.
In-Person Payments:
Refunds for in-person payments (cash or card) are subject to the discretion of Coastal Spark Cleaners and may be limited, especially once the service has been provided.
Refund Policy
Online Payments:
Refunds for online payments will be processed promptly once a cancellation request has been received and approved, provided the cancellation complies with our policy (i.e., at least 24 hours prior to the appointment). Refunds will be issued via the original payment method.
Service Satisfaction:
If you are dissatisfied with our service, please contact us within 24 hours of the appointment. We will endeavour to resolve any issues, and may offer a re-clean or refund at our discretion.
Non-Refundable Services:
Certain circumstances, such as no-shows, late cancellations, or requests made outside the specified timeframes, may not be eligible for refunds.
Consumer Rights under Australian Law:
Our refund policy does not limit your rights under the Australian Consumer Law (ACL). If the service is faulty, not provided with due care and skill, or does not match the description, you are entitled to a remedy, including a refund, repair, or replacement. This policy does not affect your statutory rights.
Contact Us:
For cancellations, rescheduling, or any inquiries related to refunds,
please contact us at:
Email: info@coastalsparkcleaners.com.au
Website: CoastalSparkCleaners.com.au
Effective: 30/05/2025
Email us:
© 2025. All rights reserved.
Sign up to our mailing list:
Website made by